Sol Marina Palace


The protection of your personal data is important to us! We appreciate your trust in visiting and using for your online reservation.

Information about us:

PS GROUP AD, with UIC: 102138691, with registered office and address of management: Sofia city, 9a Lajos Kossuth Str., 5th floor, apt. 10, is an administrator and processor of personal data.

We collect and process personal data only in compliance with the requirements of local and European legislation.

The current Privacy Policy aims to explain to you how and why we process your personal data.

We recommend that you take the time to read the current document!

What is meant by “personal data” and “processing of personal data”:

„Personal data“ efers to any information that may be used to identify a natural person, directly or indirectly, by one or more personal characteristics, such as a name, identification number, postal address, telephone number, e-mail address, online identifier / IP address, video images, and so on. These characteristics may be part of an individual’s physical, physiological, genetic, mental, intellectual, economic, cultural, or social identity.

Personal data processing“ refers to the set of actions carried out with personal data or a set of personal data such as collecting, recording, organizing, structuring, storing, adapting, or modifying, retrieving, consulting, using, disclosing, transmitting, disseminating, or otherwise, by which data becomes available, sorting or combining, restricting, deleting, or destroying.

What categories of personal data are collected:

Personal data may include at least some of the following:

  • Contact information (name, email address, phone number and address, names of guests traveling with you and what your preferences are for your stay);
  • Proof of identity during accommodation (name, PIN, date of birth of a foreigner, number, date of validity and where the identity document was issued, nationality);
  • Financial and payment/invoicing data;
  • Video recordings in order to ensure our and your safety

For what purposes is your personal data processed:

We use your personal data in order to make and confirm reservations at Sol Marina Palace Hotel in Nessebar.

When you make a reservation on, you will be required to fill out an online reservation form that includes your name, address, e-mail address, and contact phone number. This information is necessary in order to process the request and finalize the reservation (including sending an email to you to confirm the reservation).


The services of are not intended for children under the age of 14. The usage of our services is only permitted with the full permission of a parent or guardian. We reserve the right to delete information provided by children under the age of 14.

We are not responsible for information provided by children under the age of 14, and we cannot prohibit children under the age of 14 from using our website.

Consent and use of data for the specified purposes:

When you submit personal or business data (e-mail addresses, names, addresses, phone numbers, and so on), the disclosure of data is entirely voluntary. By entering the data, you agree to its collection, processing, and use for the following purposes: contact and booking. There is no collection, processing, or usage for any other reason. This consent may be revoked at any time, with future effect.

When do we disclose personal data:

Your personal information will not be disclosed to others without your explicit consent, unless required and permitted by law, regulation, search warrant, subpoena, or court order.

Your personal information will not be shared with third parties or international organizations.

How do we protect your personal data

We make every technical and organizational effort to ensure and secure the personal data you provide from accidental or unlawful destruction, accidental loss, unauthorized access, alteration, or distribution, and other types of illegal processing.

Access to your personal information is limited to a small number of employees or representatives.

Your personal data is processed in accordance with the law, in good faith and transparently, in accordance with the purposes for which it was supplied to us.

Storage and preservation of personal data

In compliance with the General Regulation on Personal Data Protection (Regulation (EU) 2016/679) and applicable national legislation, we store your personal data for as long as necessary to accomplish the purpose for which it was collected.

Your data will be erased within the statutory time restrictions, and if there are none, within the time limits specified by us, and after the final settlement of all our financial relations.


Accounting and commercial information, as well as all other information and documents related to taxation and mandatory social security contributions, are retained for the following time periods:

  • payroll – 50 years;
  • accounting registers and financial statements – 10 years;
  • documents for tax and social security control – 5 years after the conclusion of the limitation period for repayment of the public debt to which they are related;
  • all other carriers – 5 years, unless the law states otherwise;
  • video surveillance recordings – 14 days.

After the term for storage expires, information carriers (paper or electronic) that are not subject to transfer to the National Archive Fund may be destroyed.

After the storage time has expired, the data must be destroyed as soon as possible by shredding the paper media and deleting and removing the relevant files from the company’s computers and systems.

Cookie usage terms and conditions

We use cookies to improve your experience on our website and to enable you to use various features on different pages. These are small text files that are stored on the device from which you access our website. When you close your browser, certain session cookies are removed. Other cookies remain on your end device and enable us or our partners to recognize your browser the next time you visit (“persistent cookies”). You can configure your browser to be aware of cookie settings and choose whether to accept them individually or turn off cookie acceptance for specific instances or in general. More information is available in the help section of your Internet browser. Rejecting cookies may limit our website’s operation. System cookies and promotional cookies are distinguishable. System cookies are required for our website to function properly. Rejecting these cookies will alter your browsing experience as a user and prevent you from using certain services on our website. Promotional cookies are stored while the site loads and help us evaluate aggregate data about our visitors, such as how they reached our website, how much time they spend on it, whether they visit us for the first time, how you view our website content, and as well as to draw conclusions about how successful our marketing campaigns are.

Facebook Pixel

We use Facebook Pixel, a service provided by Facebook. This service employs cookies saved on your computer to deliver advertising via the Facebook advertising platform to its users as well as the users of Facebook partner companies, such as Instagram, who have previously visited our website within the last 180 days. This service employs cookies saved on your computer to deliver advertising via the Facebook advertising platform to its users as well as the users of Facebook partner companies, such as Instagram, who have previously visited our website within the last 180 days. This feature also allows you to construct aggregate anonymous audiences of site users depending on the content they view, as well as track the success of advertising campaigns run through the Facebook advertising platform.

More information can be found in the Facebook Privacy Policy here:

If you do not want to participate in the tracking process, you may deactivate the automatic saving of cookies by rejecting the cookie setting required for this in your browser settings.


Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC The information generated by the cookie about your use of the current website is typically sent to and stored by Google’s servers in the United States. Google pre-shortens your IP address within the European Union or other countries covered by the European Economic Community Agreement. Google uses this information on behalf of the website’s operator to evaluate your use of the website, compile reports on website activity for website operators, and provide other services related to website and internet usage. The IP address given by your browser in the context of Google Analytics is not linked to any other data held by Google. You can disable the use of cookies in your browser by changing the appropriate settings. You can also prevent Google from collecting data through cookies and associating it to your use of the site (including your IP address), as well as Google from processing it, by downloading and installing a browser plug-in here:


Social media links

Our website includes also social media links to Facebook and Instagram. In this instance, data is only transferred to the indicated social media operators when the corresponding button on the icon indicating the connection is clicked. When you click one of these buttons, the page of the relevant social network opens. There, you can publish information about our services in accordance with the social media operator’s guidelines. You can also use our official contact profiles on various social networks, as well as the company’s other official public profiles.

Personal data sent by personal message will be processed solely for the purpose of responding to your request. We are not liable for any information or personal data that you voluntarily disclose on our official profiles without our explicit request.


Your rights regarding the processing of your personal data:

Right to be informed::

You have the right to request:

  • information on whether or not data belonging to you is processed, the objectives of such processing, the types of data processed, and the recipients or categories of recipients to whom the data is disclosed;
  • a message in intelligible form providing your personal data which are being processed as well as any available information about its source;
  • information on the logic of any automated processing of your personal data, at least in the cases of automated solutions

Right to rectification:

In the event that we process incomplete or erroneous / incorrect data, you have the right, at any time, to request:

  • to delete update, or block your personal data if its processing does not comply with legal standards;
  • to notify third parties to whom the personal data have been disclosed of any deletion, rectification, or blockage, except in cases where this is impossible or requires undue effort.

Right to object:

At any time, you have the right to:

  • object to the processing of your personal data if there is a legal basis for it; when the objection is legitimate, the individual’s personal data shall no longer be processed.

Right to restrict processing:

You may request a restriction on the processing of personal data if:

  • you dispute the accuracy of the data for the period during which we must check their accuracy; or
  • the processing of the data is without legal basis, but instead of erasing it, you want its limited processing; or
  • we no longer need this data (for the specified purpose), but you need it to establish, exercise, or defend legal claims; or
  • you have objected to the processing of the data awaiting verification that the controller’s justifications are legal.

The right to appeal:

In case you believe we are in violation of the applicable regulations, please contact us to clarify the situation. Of course, you have the right to make a complaint with the Commission for Personal Data Protection, which can be found at the following address: 1592 Sofia city, 2 Prof. Tsvetan Lazarov Blvd. (

Applications for access to or correction of information must be made in person or by a person expressly authorized by you via a notarized power of attorney.

We value your confidence! Therefore, we will respond to all of your questions about the processing of your personal data. If you have any queries that have not been answered in this article or would want additional information on a specific issue, please contact our team at any time at or + 359 554 20600.

Relevance and policy changes:

In order to apply the most recent security measures and to comply with current law, we shall update our Privacy Policy on a regular basis.

The current policy has been approved by the Executive Director of PS GROUP AD and goes into effect on 25.05.2018.


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